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LEGAL GOVERNANCE & TRANSPARENCY

Privacy Policy

Effective & Last Updated: September 10, 2026 • CCPA / CPRA & CalOPPA Compliant

Epic Assistance Care Home (“Epic Assistance Care,” “we,” “our,” or “us”) respects your privacy and is dedicated to protecting the personal information of our prospective residents, their families, and website visitors[cite: 1]. This Privacy Policy explains how we collect, use, disclose, and safeguard your data across epicassistancecare.com (the “Website”), when submitting appointment requests, or when communicating with our licensed administrators[cite: 1].

1. Categories of Personal Information Collected

In the preceding twelve (12) months, we may have collected the following categories of information provided voluntarily via tour booking forms, inquiry messages, or telephone consultations:

  • ■ Identifiers: Full name, telephone number, email address, postal address, and family relationship details[cite: 1].
  • ■ Non-Clinical Care Notes: High-level care requirements (such as daily assisted living, memory care guidance, or dietary needs) submitted voluntarily for placement evaluation.
  • ■ Internet & Technical Data: Browser types, IP addresses, device identifiers, and page activity gathered automatically through essential cookies to maintain website integrity and DDoS mitigation.
  • ■ Tour Scheduling Information: Preferred facility location, walkthrough date, and arrival times[cite: 1].

2. How We Use Your Information

We process collected personal data exclusively for direct care operations, including:

  • ■ Coordinating, confirming, and managing private family facility tours[cite: 1].
  • ■ Evaluating preliminary residence suitability and room accommodation requests.
  • ■ Direct communication from our licensed administrators regarding rates, licensing standards, and care plans[cite: 1].
  • ■ Preventing automated bot abuse, securing web forms, and safeguarding server operations.
  • ■ Fulfilling California Department of Social Services (CDSS) compliance documentation as required by law.

3. Non-Emergency Notice & Medical Scope

Critical Medical Emergency Notice

Our website contact forms, booking channels, and email systems are not monitored for acute clinical emergencies. If an individual is experiencing an immediate life-threatening emergency, call 911 immediately.

Website inquiries do not establish a patient-physician relationship or formal residency contract. Formal care plans and health assessments occur strictly in-person prior to residency intake.

4. Notice Concerning the Sale or Sharing of Data

We do NOT sell your personal information. We do not sell, rent, or exchange personal or health-related inquiries with data brokers, marketing list aggregators, or external advertisers under any circumstances.

Data is shared solely with vetted technical vendors (such as hosting infrastructure and our licensed pharmacy delivery partners) bound by strict non-disclosure obligations.

5. Your California Privacy Rights (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents are entitled to specific statutory protections:

Right to Know & AccessRequest copies of personal information categories collected, utilized, and retained over the preceding 12 months.
Right to Request DeletionRequest deletion of personal data collected, subject to state regulatory and licensing retention obligations.
Right to Correct InaccuraciesRequest corrections to any outdated or inaccurate personal records held in our direct records.
Right to Non-DiscriminationWe will never deny care services, adjust rates, or alter quality of service if you exercise your statutory privacy rights.

To submit a CCPA/CPRA verified request, email admin@epicassistancecare.com or telephone +1 562 338 9343[cite: 1]. Responses are issued within 45 days pursuant to California civil statutes.

6. Cookies & Security Protections

We deploy standard functional cookies solely to maintain session security, prevent cross-site request forgery, and analyze general performance. You may adjust browser permissions to reject cookies, though form responsiveness may be impacted.

7. Data Security & Retention Schedules

We maintain comprehensive administrative, physical, and digital safeguards—including TLS/SSL encrypted transmissions and Cloudflare firewall protocols—to prevent unauthorized disclosure. Information is retained solely for the period required to fulfill consultation, care admission records, or statutory requirements.

8. Protection of Minors

Our residential facilities and digital channels are intended for adult caregivers, seniors, and legal guardians. We do not deliberately solicit or gather information from individuals under sixteen (16) years of age.

9. Policy Updates & Notifications

We reserve the authority to amend this document to align with revised California civil codes. Revisions take immediate effect upon publishing with an updated version date.

10. Administrative Contacts

For CCPA compliance requests, privacy questions, or data protection inquiries, contact our executive administrators directly:

Epic Assistance Care Home

Licensed Administrators

Liza Mesdjian & Simona Aziza

Direct Consultation Desk+1 562 338 9343
Licensing Jurisdiction

California Department of Social Services (CDSS)