At our senior care business, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices for collecting, using, and safeguarding your information. By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

Privacy Policy
Last Updated: 11/01/2024
Your privacy is important to us at Epic Assistance Care Home Inc. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us. By using our services, you consent to the practices described in this policy.

1. Personal Information We Collect and Why We Collect It
We collect personal information to provide, maintain, and improve our services, to communicate with you, and to comply with legal obligations. Types of information we collect may include:
Contact Information: Such as name, address, phone number, and email.
Health Information: Related to specific services.
Demographic Information: Such as age, gender, and household information.
Technical Data: Including IP addresses, device identifiers, and browser information.
Marketing Data: To understand your preferences and improve our advertising effectiveness.
Website Interaction: Information you provide via forms, surveys, or requests for brochures, tours, or consultations
Payment Information: Credit card details, billing information, and insurance information (if applicable).
Social Information: Family or caregiver details for communication and coordination.

2. How We Collect Your Personal Information
Directly from You: Information provided through our website forms, phone calls, or at our locations.
Automatically via Cookies and Tracking: When you use our website or apps, we use cookies and tracking codes (Google Analytics, Meta Pixel, etc.) to collect information about your browsing behavior and site interactions.
From Third Parties: We may receive data from advertising networks, analytics providers, or other services.

3. How We Use Your Personal Information
We use your information for purposes such as:
Providing Services: To fulfill our commitments to you.
Improving Our Services: To personalize content and improve user experiences.
Marketing and Advertising: Including targeted ads on Google and Meta platforms.
Legal Compliance: To comply with laws and regulations.

4. How We Disclose Your Personal Information
We may share your information with:
Service Providers: Who assist us in areas like analytics, advertising, and customer support.
Legal Authorities: When required by law or necessary to protect our rights.
Business Transfers: In the case of mergers, acquisitions, or similar transactions.

5. Advertising and Promotions
In order to keep you informed about our services and offerings, we may use the information you provide for targeted advertising and marketing. This may include:
Email Campaigns: We may send you promotional emails, newsletters, or special offers related to our services. You can opt out of these communications at any time by clicking the “unsubscribe” link in the email.
Online Advertising: We may use third-party advertising partners to display ads about our services across the internet. These ads may be based on your prior interactions with our website or services. We may also use targeted advertising through platforms like Google Ads or Facebook.
Direct Mail: We may send promotional materials through the mail to keep you updated on new services, events, or offers.
You have the ability to control your preferences for targeted advertising by adjusting your settings with these third-party platforms.

6. Your Choices About Tracking and Communications from Us
Opting Out of Tracking: You may opt out of cookies through browser settings or use industry opt-out services.
Marketing Communications: You may unsubscribe from marketing emails using the link provided in each email.

7. Links to Non-Epic Assistance Care Home Websites:
Our site may contain links to external websites. We are not responsible for their privacy practices, so please review their policies independently.

8. Email Communications
We may send you service-related or marketing emails. You can unsubscribe from marketing emails but may still receive necessary service updates.

9. Text/SMS Messages
With your consent, we may send you SMS updates. You may opt out by following the instructions in each message.

10. Security
We implement reasonable security measures to protect your data, but no method of transmission is entirely secure.

11. Age Restrictions
Our services are intended for users over 18. We do not knowingly collect information from children.

12. California Privacy Notice
California residents have rights under the California Consumer Privacy Act (CCPA), including the right to request information about their data collection, sharing practices, and request deletion.

13. International Visitors
If you’re visiting from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S.

14. Changes to This Policy
We may update this policy occasionally. We will notify you of significant changes through email or our website.

15. How to Contact Us
For questions or concerns, please contact us at:
Epic Assistance Care Home
10925 Maza Street, Norwalk, CA 90650
Phone: 562 338 9343
Email: [email protected]

Epic Assistance Care Home Inc. is committed to protecting your privacy. Thank you for trusting us with your information.